Dear Mr Underwood,   

I am writing because I have problems since my arrival with to the my room (room 239) in New York Hilton Hotel. The description online of the room is really wrong.

In the first place, in the Hilton website it says “Free Wifi” and in the reception, they told me that I needed to pay for the wifi in my room.

In the second place, I ordered a room with views of the city and my room doesn’t have any view of New York.

I am really disappointed with the service and the Hilton hotels. I hope that you can help me with these problems.

Yours faithfully,

Sergi Comalat.